Faced with limited access to global AI tools like ChatGPT due to international sanctions, Zimbabwean developer Kuda Musasiwa and his team have introduced two innovative chatbots: ZivAI and DanAI. These tools aim to cater to Zimbabweans and broader African audiences, offering capabilities like image and PDF generation, e-commerce integration, and AI-driven customer support.
The Inspiration Behind ZivAI
Musasiwa, who previously managed Zimbabwe’s leading online retail platform Fresh In A Box, explained that his team repurposed AI systems initially developed for customer service. After OpenAI restricted access to ChatGPT in Zimbabwe, the need for an alternative became apparent. “Our goal was to create a local solution leveraging open-source APIs,” Musasiwa shared.
Unique Features
ZivAI offers several functionalities tailored to local needs. Beyond standard chatbot interactions, it supports:
News aggregation.
E-commerce capabilities, including a platform to onboard regional vendors.
A sister platform, DanAI, extends these features across Africa, embedding cultural and contextual relevance.
Challenges and Innovations
Building these chatbots came with hurdles, particularly around accessing essential tools and payment systems, as Zimbabwe faces restrictions on services like Stripe. However, Musasiwa emphasized their team’s resilience. “Zimbabweans excel in innovation; the challenge lies in accessing global resources.” To overcome payment barriers, they established alternative gateways and collaborated internationally to acquire necessary tools.
Growing Adoption
Since launch, ZivAI has seen impressive traction, peaking at over 18,000 users and processing nearly 19,000 account logins via platforms like LinkedIn and Twitter. To enhance accessibility, mobile apps for iOS and Android are now available, recognizing that most internet users in Zimbabwe rely on mobile devices.
Generative AI’s Role in Africa
Musasiwa believes Africa must actively participate in AI’s evolution. “Generative AI is redefining productivity and computing globally. It’s crucial that Africa develops technologies reflecting its unique languages, cultures, and values to ensure representation in the global digital ecosystem.”ZivAI and DanAI exemplify how local innovation can address international barriers, providing essential tools while positioning Africa as a player in the AI revolution.
