The Lagos Chamber of Commerce and Industry (LCCI) has called upon telecom operators to step up their game following the recent tariff increase. While the hike may provide some relief for the struggling telecom sector, the LCCI emphasizes the need for operators to deliver significantly improved services in return.
Focus on Quality, Not Just Costs:
The LCCI believes that a robust digital infrastructure is crucial for Nigeria’s economic growth. However, they caution that simply raising tariffs isn’t enough. Operators must demonstrate a commitment to quality service, including reliable network coverage, faster speeds, and better customer service.
Streamlining Operations:
The LCCI also urges both operators and regulators to work together to streamline operations and reduce costs. This includes minimizing bureaucratic hurdles for businesses, such as simplifying licensing processes and automating regulatory procedures.
The Importance of Digital Infrastructure:
The LCCI highlights the vital role of a strong digital ecosystem in driving innovation across various sectors, from agriculture to security and beyond. They emphasize the need for increased government investment in digital infrastructure to support this growth.
Challenges and Opportunities:
The LCCI acknowledges the challenges facing the telecom sector, including rising operational costs and increased competition. However, they also see this as an opportunity for operators to innovate and provide more value to their customers.
